Return & Exchange Policy

Any claims for misprinted, damaged, or defective items must be submitted within four weeks after the product has been received. For packages lost in transit, all claims must be submitted within 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue with the products or any other aspect of the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you or your end customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you, if applicable.

Unclaimed Shipments - Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of reshipment to yourself or your end customer (if applicable).

If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to an incorrect shipping address or failure to claim the shipment will not be available for reshipping and will be donated to charity at your expense (without us issuing a refund).

Printful does not accept returns of sealed goods, such as face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, and size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you will need to place a new order at your expense for a face mask or a product in a different size.

Customers residing in Brazil who regret a purchase must contact our Customer Service and express their intention to return the item within seven consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.